Privacy Policy

Falkin Home and Commercial LLC (Falkin Pest Control) (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, including lp.falkinpest.com and falkinpest.com (collectively, the “Site”), contact us, or interact with our services and SMS communications.

By using the Site or providing your information, you agree to this Privacy Policy.

1) Information We Collect

  • Contact Information: name, email address, phone number, service address, and any details you submit through forms or chat.

  • Service Information: appointment details, service preferences, notes from visits, and communications history.

  • Device and Usage Data: IP address, browser, device type, pages visited, and referring URLs.

  • Cookies and Similar Technologies: pixels, tags, and local storage used for analytics, site functionality, and marketing.

  • Lead Sources: information received from advertising partners, directories, and referral platforms, where permitted by law.

2) How We Use Your Information

  • Provide, schedule, and manage pest control services

  • Send service confirmations, reminders, updates, and support messages

  • Respond to inquiries and provide customer support

  • Improve the Site, services, and user experience

  • Conduct analytics, debugging, and security monitoring

  • Send marketing communications if you have opted in

  • Comply with legal obligations and enforce our terms and policies

3) SMS/Text Messaging Program

If you provide your mobile number and opt in via an explicit checkbox on our forms, you agree to receive SMS from Falkin Home and Commercial LLC (Falkin Pest Control).

  • Types of messages: appointment confirmations, reminders, service updates, and, if you opt in, promotional offers.

  • Consent: SMS consent is not a condition of purchase.

  • Frequency: message frequency varies.

  • Rates: message and data rates may apply.

  • Opt out: reply STOP to stop receiving SMS.

  • Help: reply HELP for help or contact [email protected] or (720) 927-2522.

  • Data we record for consent: date and time of consent, source URL, IP address, and the consent text shown at sign up.

4) Legal Bases for Processing (EEA/UK where applicable)

  • Performance of a contract

  • Legitimate interests such as service quality, safety, and improvement

  • Consent for marketing and cookies where required

  • Compliance with legal obligations

5) How We Share Information

We do not sell personal information. We may share information with:

  • Service Providers and Vendors: hosting, analytics, messaging, and customer support platforms that process data on our behalf under contractual safeguards

  • Professional Advisors: auditors, accountants, and legal counsel

  • Authorities: when required by law or to protect rights, safety, and property

  • Successors: in connection with a merger, acquisition, or asset transfer

6) Cookies and Analytics

We use cookies and similar technologies to operate the Site, remember preferences, and measure performance. You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

7) Your Choices and Rights

  • Opt out of SMS: reply STOP

  • Marketing emails: use the unsubscribe link

  • Access, correct, or delete: email [email protected] with your request

  • California residents (CCPA/CPRA): you may request access, correction, deletion, and information about our data practices. We do not sell personal information. To exercise rights, email [email protected] and include “California Privacy Request” in the subject line.

  • EEA/UK residents: you may request access, rectification, erasure, restriction, portability, and objection to processing. You may also lodge a complaint with your local supervisory authority.

8) Data Retention

We retain personal information only as long as needed for the purposes described in this Policy, to provide services, to comply with legal obligations, and to resolve disputes. SMS consent records are retained as required for compliance.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate action.

11) International Transfers

If you access the Site from outside the United States, your information may be processed in the United States or other countries with different data protection laws.

12) Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date shows the latest revision. Material changes will be posted on this page.

14) Contact Us

Falkin Home and Commercial LLC (Falkin Pest Control)
Email: [email protected]
Phone: (720) 927-2522